The Defence Accounts Department adopted ‘Quality Policy’ by declaring its commitment to render efficient, correct and prompt accounting payment and financial services leading to customer satisfaction.  It is also committed to render efficient audit services to ensure public accountability.

The DAD introduced ISO (International Organisation for standardization) system in 1997 to achieve TQM.  On date 20 offices of the department have obtained ISO certification and out of the remaining some of them are being identified for the certification.

The DAD brought out for itself a ‘Mission Statement’ in 1998, the Mission Statement claims “We strive to achieve excellence and professionalism in accounting and financial services and in performing audit functions.  Defence Accounts Department….  In the service of the Services since 1747”.

In its endeavour to realize the objective of ‘Service Excellence’, five RTCs to develop into centres of excellence in respective fields.

The five RTCs  are Centres of Excellence.

Sl No
Centres of Excellence

RTC Bangalore

R&D Module & SOs(A)/AAOs Orientation

RTC Kolkata

Fys. Accounting Module & SOs(A)/AAOs Orientation

RTC Lucknow

Regional CsDA Module & Pension Sanction Module

RTC Meerut

AF Module, Funds Module & PD Module

RTC Pune

CSD Module, BRO Module, CDA(O) & Navy Module

Department has set up a National Academy of Defence Financial Management (NADFM) at Pune for training and development of IDAS officers and for organizing workshops and seminars on issues of vital importance to defence services.  Above Regional Training Centres & NADFM, Pune function under the overall control of Apex Body of DAD on HRD named as ‘Centre for Training & Development’ (CENTRAD) [earlier Training Division] at Brar Square, Delhi Cantt.

In order to ensure strong linkage between the training and organizational performance as emphasized in the National Training Policy of Govt. of India and to ensure appropriate need based training in the department  Regional Advisory Committees (RACs) have been constituted for all the RTCs.  The RACs are responsible for drawing perspective annual training plans for the RTCs, identify trainers and review course module, evaluate effectiveness of training programmes, and take cognizance of all the suggestion from the client controllers through periodical meeting deliberations.

The Controllers Training Committees have been constituted in each Controller’s office to formulate training schedules for in-house training of DAD Staff & Officers.  The CTCs would provide the Controllers with all relevant information and suggestions for his contributions in the RAC Meetings.

In addition to above the Apex Level Advisory Council (ALAC) in HQrs Office for coordinating the training policy and setting up priorities in training programmes for the DAD as a whole has been constituted.

The ALAC is headed by the CGDA with Director NADFM Pune, and Controllers-In-Charge of all the RTCs, and Addl.CGDA, Jt.CGDA(AN), Jt.CGDA(Trg)  as its members.

The ALAC is to coordinate training policy, provide overall guidance, to strengthen the training programmes in RTCs, in-house programmes of Controllers Offices etc.